10 Best Free Live Chat Software for Websites
Live chat software has become an essential tool for modern websites. Whether you run a business website, blog, e-commerce store, or service platform, live chat helps you engage visitors instantly, answer questions in real time, and convert more leads without increasing support costs. The good news is that many powerful live chat tools offer free plans that are more than enough for small and medium websites.
Below is a carefully shortlisted list of the 10 best free live chat software for websites, based on ease of use, features, reliability, and long-term value.
1. Tawk.to – Best Fully Free Live Chat Software
Tawk.to is one of the most popular free live chat solutions available today. It offers unlimited agents, unlimited chats, and full customization without charging a single rupee or dollar. Website owners can monitor visitors in real time, respond instantly, and even view visitor location and behavior. For businesses looking for a completely free and scalable live chat solution, Tawk.to is often the first choice.
2. HubSpot Live Chat – Best for CRM Integration
HubSpot Live Chat comes bundled with HubSpot’s free CRM, making it ideal for businesses that want customer conversations tied directly to contact records. It allows unlimited chats, team inbox collaboration, and basic chatbot automation. If lead tracking and CRM integration are important for your website, HubSpot Live Chat is a strong free option.
3. Tidio – Best for E-commerce Websites
Tidio combines live chat with chatbot automation, making it perfect for online stores and service websites. Its free plan includes live chat, basic bots, and integrations with platforms like WordPress, Shopify, and Wix. Tidio is especially useful for handling common customer queries automatically while still offering human support when needed.
4. Crisp – Best Clean and Modern Live Chat Tool
Crisp offers a simple, modern interface with unlimited chat history on its free plan. It includes features like typing indicators, mobile apps, and shared inboxes. Crisp is well-suited for startups and small teams that want a distraction-free live chat experience without complex configurations.
5. Zoho SalesIQ – Best for Visitor Tracking
Zoho SalesIQ is a powerful live chat tool focused on visitor analytics and lead intelligence. It shows real-time visitor behavior, location, and engagement level. The free plan supports basic chat and visitor tracking, making it a good option for businesses already using the Zoho ecosystem.
6. JivoChat – Best Omnichannel Free Chat
JivoChat allows you to manage website live chat along with Facebook Messenger and other channels from one dashboard. Its free version is suitable for small teams that want basic omnichannel communication. It’s especially helpful for businesses active on social media.
7. Respond.io – Best for Unified Messaging
Respond.io is designed for businesses that want all customer conversations in one place. While it is more advanced, the free tier supports basic website chat functionality. It’s a good choice for companies planning to scale their customer communication later.
8. ClickDesk – Best for Lead Capture
ClickDesk focuses on live chat with pre-chat surveys and lead capture tools. It helps businesses collect visitor information before starting conversations. This makes it useful for service-based websites that rely on qualified leads rather than high chat volume.
9. FreeChat – Best Lightweight Live Chat Tool
FreeChat is a simple and lightweight live chat widget that’s easy to install and use. It’s suitable for personal websites, blogs, and small business sites that want basic chat functionality without advanced features or heavy scripts.
10. Smartsupp – Best for Small Teams
Smartsupp offers a free plan with basic live chat features, visitor details, and limited agent support. It’s ideal for small teams that want an easy-to-use live chat solution with essential tracking and customization options.
How to Choose the Right Free Live Chat Software
When selecting free live chat software for your website, consider factors such as the number of agents allowed, chat limits, integrations with your CMS or CRM, and whether automation or chatbots are included. If you need unlimited chats, tools like Tawk.to or Crisp are excellent. If CRM integration matters, HubSpot Live Chat is a smart choice. For e-commerce automation, Tidio stands out.
Final Thoughts
Free live chat software can dramatically improve customer engagement without increasing operational costs. The tools listed above cover a wide range of needs, from simple chat widgets to CRM-powered customer communication platforms. Choosing the right one depends on your website size, business goals, and future growth plans.
